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09 810 7146

Terms & Conditions Please Read Carefully

Terms and Conditions Please read carefully as making a booking will be deemed as acceptance of these.
Your cat must be desexed. As an exception & at our sole discretion, we may be prepared to accept young kittens or unneutered adult cats although it will be necessary to accommodate them in individual units. All cats must be treated for fleas & worms two days before boarding. We reserve the right to administer this treatment if found necessary at your expense.
Proof of vaccination against Feline Panleukopenia (Enteritis), Calicivirus, and Rhinotracheitis (herpes) administered no less than 5 days previously must be produced before acceptance into the cattery. Felocell 3 vaccination covers all of the above.
We insist that your cat arrives and departs in a suitable and secure cat carrier, you must not remove your cat from the carrier until safely inside the cattery.
Please ensure that you advise us of all information regarding the well-being of your cat e.g. dietary, medical or behavioural needs together with an emergency contact number in NZ. Should your cat require veterinary attention we will arrange this locally but all costs incurred will be passed on to you upon collection.
Tunnel Hill Cat Motel will take full care of all guests but will not be held liable under any circumstances for any illness, disease, injury, accident, loss, or death for any reason whatsoever.
Your authority must be given to release your cat to another person. All fees are charged as a full day regardless of the drop-off or pick-up time and payment is to be made on collection of your cat. We reserve the right to charge for any period booked but not taken. Cancellation Policy. Notice in writing must be given at least 48 hours before the commencement of the booking. Failure to give this notice will result in payment of the full fee being required.
If any boarding or cancellation fees remain outstanding, we reserve the right to refer the matter to debt collection agents for recovery. Any costs incurred by us will be passed on to you for settlement. These terms & conditions are subject to change without notice.
GST Number 110-962-568WE WELCOME NEW CLIENTS TO VISIT US AND VIEW OUR FACILITIES. CALL OR EMAIL US TODAY FOR AN APPOINTMENT. As one of the best catteries in West Auckland, you couldn't leave your cat in safer hands.
Contact
PHONE 09 810 7146
Please note that the phone is not answered out of office hours so please email or leave a message.
EMAIL info@tunnelhillcatmotel.nz
Address
23 Waitakere RoadWaitākere Auckland 0816
Office and Pick Up & Drop Off Hours
Wednesday Closed Please do not ask for drop-off or pick-up on this day.9All other Week Days 8:30 am - 11am & 4:30pm - 6pm Saturday 8:30am -11am Sunday 4:30pm - 6pm Closed Christmas day and New Years day
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